Community Guidelines

Zora exists so people can belong somewhere: newcomers and long-time residents, every culture, every language. These guidelines apply everywhere on Zora: posts, replies, messages, profiles, events, listings and courses. Circle hosts can add their own house rules on top.

Be kind and be real

• Treat people as you would at a community centre: with patience, especially with people still learning English or how things work here.
• Use your real name or the name people know you by. Don't pretend to be someone else or an organisation you don't represent.
• Disagree with ideas, not people.

Not allowed on Zora

• Hate and discrimination based on race, ethnicity, nationality, immigration status, religion, caste, sex, gender identity, sexual orientation, disability or age.
• Harassment, bullying and threats, including pile-ons, repeated unwanted contact, and threats of violence.
• Sharing private information such as someone's address, phone number, immigration documents or photos without their permission.
• Scams and exploitation: fake jobs, jobs or visas that ask for money, fake rooms, money muling, loan sharking, or any offer that exploits people's immigration situation.
• Illegal content and the sale of illegal goods or services.
• Sexual content and nudity.
• Content that encourages self-harm or suicide. If you are struggling, please reach out: call Samaritans free on 116 123, or 999 in an emergency.
• Dangerous misinformation, especially false claims about immigration rules, health or benefits that could cause people real harm.
• Spam: repetitive posts, unsolicited advertising, or mass messaging.

Advice in Squares

Sharing your experience is what makes Squares useful. But be clear about what is experience and what is fact, link to official sources (such as GOV.UK or the NHS) where you can, and never charge for "advice" in a Square. For immigration matters, point people to a regulated adviser.

Jobs, classifieds and the Shop

• Every job must show its real pay. Never ask applicants for money.
• Listings must be honest, legal and available. Mark them closed when they are no longer available.
• Keep conversations on Zora until you trust the other person, and meet in public places.

Hosting a Circle or Community

• Hosts are volunteers who help keep their space welcoming. Use host tools fairly and don't remove people just for disagreeing politely.
• Communities must represent a real organisation, and verified badges are only given after we check.

What happens if someone breaks the rules

Use Report on any post, message, profile, event or listing. Reports are private. Depending on what happened we may remove content, give a warning, limit features, or suspend an account. We tell people when we act on their content. Serious harm, such as threats or child-safety concerns, may be reported to the police.

Think we made a mistake? Email support@zorasocial.uk and someone who wasn't involved will look again.

Read How your feed works and How moderation works in the Help Center to see exactly how the feed, moderation and privacy work.