Terms of Use

These terms are an agreement between you and Zora Network Ltd ("Zora", "we", "us"), company number SC770411, of 2 Davidson Court, Wallyford, Musselburgh, EH21 8GT, Scotland. By creating an account or using Zora you agree to them. Please also read our Community Guidelines and Privacy Notice, which form part of these terms.

1. Who can use Zora

• You must be 18 or over. We ask for your date of birth when you join and may ask for further proof of age.
• You may have one personal account. Organisations use a Community page managed by real, named people.
• You must give accurate information and keep your password safe. You are responsible for what happens on your account.
• You may not use Zora if we have previously suspended or removed you, or if the law prevents you.

2. What Zora is, and what it isn't

Zora is a community platform: Circles, Squares, Communities, messages, events, jobs, classifieds, a shop directory and courses. Information shared by members is peer support, not professional advice. Nothing on Zora is legal, immigration, medical, financial or tax advice. For decisions that matter, speak to a qualified adviser. For immigration advice in the UK, use an adviser regulated by the Immigration Advice Authority or a solicitor.

3. Your content

• You own what you post. You give us a non-exclusive, worldwide, royalty-free licence to host, store, display and share it on Zora, only so we can run the service, and for as long as it stays on Zora.
• You must have the right to share everything you post, including photos of other people (ask them first).
• You can edit or delete your content at any time. Deleting your account deletes your content (see the Privacy Notice for details).
• We do not sell your content and we do not use it for advertising.

4. Rules

You must follow the Community Guidelines. In particular you must not post anything illegal, threaten or harass anyone, share someone's private information, impersonate anyone, run scams, spam, or try to break, scrape or overload the service.

5. Moderation and enforcement

Members can report content and accounts. Our moderators and automated checks may hold, hide or remove content, limit features or suspend accounts that break these terms or the law. Circle and Community hosts can also remove posts and members within their own spaces. When we remove something you posted we will normally tell you why. If you think we got it wrong, email support@zorasocial.uk and a different person will review it.

6. Zora Premium

• Premium is a subscription paid through Stripe (card) or PayPal: £4.99 a month, or £49.99 a year, including VAT where applicable. It renews automatically at the end of each period until you cancel.
• You can cancel at any time in Settings › Membership, in a couple of clicks. You won't be charged again, and you keep Premium until the end of the period you have already paid for. We do not give refunds for part-periods, except where the law requires.
• Your right to cancel: as a consumer you have 14 days from first joining to change your mind. Because Premium starts straight away at your request, if you cancel within those 14 days we will refund you, minus an amount for the time you have already used. Email support@zorasocial.uk to ask.
• If a payment fails, we will email you and try again. You keep Premium for a few days while you update your payment details; if payment still can't be taken, Premium ends.
• For yearly plans, we email you about a week before each renewal.
• We will give you at least 30 days' notice of any price change, and you can cancel before it applies.
• If Premium ends, what you have already posted (events, listings, courses) stays up; you just can't create new Premium items until you rejoin.

7. Listings, events and dealings between members

Jobs, classifieds, shop items and events are posted by members and organisations. Zora is not a party to any arrangement you make with them, does not employ the people who post jobs, and does not handle payments between members. Check details yourself, meet in public places, and never pay deposits or fees before you are sure an offer is genuine. Please report anything suspicious.

8. Our responsibility to you

We will provide Zora with reasonable care and skill, but we cannot promise it will always be available or error-free. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else that cannot be limited by law. Otherwise we are not liable for losses that were not foreseeable, for business losses, or for anything other members do or post. Your statutory rights as a consumer are not affected.

9. Ending your use of Zora

You can delete your account at any time in Settings. We may suspend or close accounts that seriously or repeatedly break these terms, or where the law requires it.

10. Changes

We may update these terms as Zora grows or the law changes. If a change matters, we will tell you in the app or by email before it takes effect.

11. Law and disputes

These terms are governed by the law of Scotland. If you live elsewhere in the UK you can also bring proceedings in your local courts, and you keep the protections of your local consumer law. Please contact us first at support@zorasocial.uk and we will try to put things right.